Terms and Conditions

1. CANCELLATION POLICY:

a.) Client authorizes DMV Chauffeuring Services to charge the credit card on file at the time of booking and agrees that if service is canceled for any reason prior to or during the service that no refund will be issued, with no exceptions.

b.) Cancellation within 24 hours after the deposit date of 50% is non-refundable of the entire amount.

c.) Cancellation within 48 hours after the deposit date 100% of the entire amount is non-refundable.

d.) If service is terminated early, no refund will be issued, as all fees are deemed earned when paid.

e.) We are not responsible for the acts of God. Including but not limited to, venues being closed that our clients are traveling to, flight cancellations, airline policies or delays, and intra-government travel restrictions. All online reservations must be made at least 48 hours prior to the pickup time. For shorter notices please call our office at : 1-804-822-2022.

2. COVID-19:

All passengers need to know that it is optional to wear face coverings while present in our vehicles. All of our vehicles are cleaned and disinfected daily whether in use or not. However all clients book & enter all vehicles at their own risk.

3. DMV Chauffeuring Services Payment.

The total cost of service is to be collected at the beginning of the reservation. Overtime will be billed at the prevailing rate. All overtime will be billed in 30 Minutes increments. Client waives any and all claims of liability, loss, injury, damage, or theft. No hanging out of the sunroof is permitted. Doing so will result in immediate termination of service and no refunds will be provided. Smoking is also not allowed in the limousines. The client agrees to maintain full legal behavior during the time of service.

4. MULTIPLE STOPS OR DESTINATIONS:

Stops during your service should be prearranged before the service starts. These precautions are for the safety of each passenger as well as the vehicle. Unscheduled stops are at the driver's discretion. All pricing is based on the original total mileage, destinations, and stops. Please call DMV Chauffeuring Services to get pricing for adding any extra stops or adding more miles after booking your reservations.

An extra $100.00 surcharge will be applied to any trip pick-up outside of Virginia and designated holidays.

We understand that sometimes things are out of our control but please make sure you communicate with us. However we are not responsible if your flight is delayed or if you arrive early. The client is responsible for setting their own scheduled pick up time, taking into account customs, baggage, airline delays etc. Any extra overtime charge due to clearing customs, baggage claims, waiting for other flights , to meet friends or spending time at the Airport will be charged at a 30 minute overtime rate fee.

5. AIRPORT OR POINT-TO-POINT TRANSFERS:

Additional charges may occur for waiting time. There is no extra charge for the first 15 minutes of delay. After 15 minutes there is an extra $15.00 charge for every 15 minutes of waiting time. For all arriving flights, meet your driver at the curb, unless you have already made plans to meet the driver at the baggage claim area (only for Sedans and SUVs). To avoid a no-show fee please do not leave the airport before calling the office for assistance. The number is: 1-804-822-2022.

6. UNSAFE & DANGEROUS ROADS:

FOR THE SAFETY OF THE PASSENGERS, and DRIVERS, WE WILL NOT GO ON ANY DANGEROUS ROADS.SUCH AS: ONE WAY ROADS, WINDING ROADS (ZIG ZAG ROADS), STEEP ROADS, DIRT ROADS, HILLS, CLIFF AREAS, ETC.

7. MAXIMUM CAPACITY:

8. PRICES ARE DUE TO CHANGE AT ANY NOTICE

Prices may vary during special events such as New Year's Day, New Years Eve, Prom, Winter Prom, Busy Days, Holidays, Peak Periods, and Long distances. All special pricing cannot be combined with any other coupons or promotional codes. Some restrictions may apply.

9. EXTRA CHARGES AND MISCELLANEOUS

a.) Prices are based on Garage to garage.

b.Long distances will have an additional gas surcharge, please contact the office.

c.) the Customer is responsible for Parking, Fast Pass, and all The Toll Roads.

d.) Please purchase your parking pass for any special events in advance to secure the parking space for your Limousine.

10. TRANSFERS AND POINT TO POINT

All one way trips such as airport or any other transfers must be booked under Airport (From/To) for correct mileage charges

11. SMOKING & FOOD

Smoking or food/eating is not permitted inside any of the vehicles in our fleet at any time.

12. ALCOHOL POLICY:

No alcoholic beverages will be stocked or permitted in vehicles with passengers under the age of 21 without a legal guardian present. Consumption of alcohol by a minor is never tolerated under any circumstance. Alternative beverages are available upon request for an additional cost.

13. LIABILITY :

14. ALCOHOL POLICY:

Company shall not be held liable for late arrival caused by, but not limited to, traffic congestion, mechanical breakdown, incorrect pickup and drop-off information, acts of nature, or circumstances beyond company’s control. (2) Company does not guarantee the outcome or results of any trip, including the client's enjoyment, having fun, getting to a destination on time, the location of a celebrity’s home, getting in at any event or place, being parked or dropped off at the front entrance of a place/event, etc. Company further cannot guarantee provision of multilingual drivers. Additionally, company does not guarantee that the vehicle’s heater and air conditioning will work properly. (3) Should company for any reason incur any liability, its liability shall not exceed the amount of the fare Company received from client.

15. DRUGS/SMOKING:

No possession, sale, or consumption of any type of narcotics or illegal drugs is permitted. Violations will result in immediate termination of the contract and services and forfeiture of all paid deposits and fees for service.

16. LOST ITEMS/BELONGING:

While we are happy to let you bring compact discs, videotapes and other personal items, DMV Chauffeuring Services does not take responsibility for items that are left in the vehicle during or after completion of the limo rental service.

17. QUOTE & BOOKING:

All vehicles are quoted subject to availability at the time of booking. Rates are subject to change without notice. A full deposit of the total amount is required at the time of booking and is nonrefundable. (Certain restrictions apply)

18. AVAILABILITY:

DMV Chauffeuring Services reserves the right to change the limousine or the color of the vehicle at its own discretion, if the original vehicle requires service, is not safe to be on the road, has been in any accidents or not available.

19. CHANGES:

(1) Any changes to the client’s original order and to the client’s original specifications shall be subject to additional charges where appropriate. Therefore, should a client request an increase in the duration of service, additional charges shall apply. Changes to the pick-up location may also be subject to a rate increase. Other changes, such as the number of passengers, destination, etc. will also be subject to additional fees. Where applicable, overtime rates shall be billed based on the listed basic charge. Should the client opt for a decrease in the duration of service, reduce the number of passengers accompanying the client during the trip, or request to be driven to a shorter destination, the basic original rates shall still apply and the client shall be responsible for payment of the originally stipulated charges. (2) Client shall pay the full amount for the reserved number of hours and days even if the client uses the company’s services for less time and days, or even if the client does not use the company’s services at all. Client agrees to pay the minimum number of hours set by the company or client in advance, whichever is higher. Should the client, for any reason, not be able to use the vehicle for the entire period of the contract, the client shall be liable for payment in full for the amount of time the vehicle and the company’s services were used. (3) Company’s fare is based on an hourly rate and mileage.

Therefore, if a client is unable to use the vehicle & company’s services for the entire agreed period of time due to traffic delays or any other reason, the client shall still pay for the originally stipulated hours and mileage. (4) Company’s rates are subject to change without notice. (5) All parties shall and must resolve all arising disputes or claims in the court. (6) No company employee, chauffeur or representative can modify any part of this contract.

20. VEHICLE:

The specifications of the vehicle provided to the client are listed on the reverse of this agreement. The vehicle was thoroughly inspected by the company’s management and chauffeur prior to the commencement of service. Client shall inspect the vehicle prior to boarding. If any damage(s) exist(s) on the vehicle, the client shall note the damage(s) on the front side of this agreement in the indicated space. If the client does not notice any damage, the indicated space shall remain blank. Should the client have noted any damage(s) in the space indicated, the client affirms that by using the company’s service, the client has judged the damage(s) to be negligible and no impediment to the delivery of services by the company. The client understands that the vehicle will be re-inspected by the company’s chauffeur and management immediately upon return to the base. Should any new damages not shown in the space indicated appear on the vehicle upon re-inspection, the client will be fully responsible for such damages.

Accordingly, clients will be charged for any repairs or significant and excessive cleaning costs incurred by the company. The decision as to unusual wear and tear or damage to the vehicle interior and body shall rest solely with the company. The company shall make every effort to provide a vehicle that is identical – in terms of model, size, color, etc. - to the client's request. However, the company does not guarantee that an identical vehicle will be available for the client’s use, and shall not be liable if an identical vehicle is not available on the date of service. The company does not guarantee the year, color, passenger capacity, model, type dent-free, & brand of vehicle. The company will, at its discretion, dispatch a vehicle subject to availability on the day and time of service.